How to buy

Buying online on MapleFarm is quick and easy!

Choose your favorite products by browsing the site and put them in the cart.

Once all the products in the cart have been added, complete the purchase by proceeding with Checkout.
If you have not already done so, register by entering your email and shipping details and complete the transaction by choosing the payment method by credit card.

 

Shipments are fully managed by Amazon.

For each order placed, Alpes srl issues an invoice for the material shipped, delivering it directly to the order holder.
For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic.
No change in the invoice will be possible after its issue.

The order will be processed within the next 24/48 hours (excluding holidays and weekends), if there are no problems with the availability of the goods.
In the event that the order cannot be accepted, the customer will be promptly notified.

Payments

How can I make the payment?

Credit card. Credit/debit cards are accepted.
The transaction is completely free.

Attention:

we kindly ask you to pay close attention to the correct delivery address when ordering, including the exact postal code.
MapleFarm will not be responsible in any way for non-delivery or loss of goods, or for delays in the delivery of orders, in the event that the delivery address provided as a delivery address is incomplete or incorrect.

 

Is the shipment delayed?

 

We are very attentive to shipments and we do our best to respect delivery times according to the commitments made for shipments throughout Italy.

If at the time of delivery you are not at the address indicated, the transport company will leave you a notice and will contact you in order to arrange the new delivery.

We remind you that deliveries will be made to the address specified in the order, directly to the door or gate.
The courier has no obligation to deliver within the home or to the floor.

Upon delivery of the package, we ask you to check that the packaging arrives in good condition.

If the outer packaging is defective, the package is broken, opened or appears damaged, it is mandatory to indicate on the delivery note that you accept with reserve and for what reason, even if it is a digital delivery note.

We know how important it is to be able to receive the products ordered online in a short time and in line with your expectations and it is for this reason that we are committed to our work with care and passion.

 

Are you not satisfied with your purchase?

 

In case our specialties have not met your expectations, we offer an easy return policy.
It is possible to return your purchase without any justification within 30 days from the delivery date.

In order to obtain an immediate refund, it is necessary to send the packages intact also by post to the following address:

Alpes Srl – Via Stelvio, 234 – 23017 Morbegno (SO)

Once we have received the return package, we will refund your purchase in full within 24 hours.

Do you have questions?

We are happy to answer all your inquiries regarding our products or services.

Call us during office hours on 0342 610102 or send an email to servizio.clienti@maplefarm.it.

We undertake to reply to you in a maximum time of 48 working hours.