Privacy policy

This Application collects some Personal Data of its Users.

Data Controller

ALPES S.r.l. – Via Stelvio 234 – 23017 Morbegno (SO) – Italia
VAT number 00947280145

Contacts:
Ph. 0342 610102
Fax. 0342 612945
Email: servizio.clienti@alpes.it
Pec: alpessrl@pec.it

GDPR compliance

The General Data Protection Regulation (GDPR) takes effect from 25 May 2018. The GDPR is a standardized user data protection framework that operates throughout Europe and imposes obligations on companies such as Alpes Srl, owner of the MapleFarm brand, which manage personal data of individuals in the European Economic Area.

This page briefly explains what Alpes Srl is doing to work with GDPR compliance.

First, we are improving our transparency by updating our Privacy Policy to identify the information we collect about our users, how we use that information and their safety. If you continue to shop on MapleFarm after introducing these updates, you agree to this new policy.
Second, we recognize that it is important for you to control your information, so we invest in features that will help you easily manage and access some of your information within our site.
Third, as we use some third party vendors (e.g. Google Analytics and WordPress), we are reviewing and negotiating these contracts to ensure they comply with applicable laws, including GDPR. Where changes to these agreements are required, we are entering into data processing agreements with our suppliers.
Fourth, we recognize that the protection of personal data concerns us, so we are improving internal controls over employee access to data and data security incidents.

None of these steps can impact the way you shop on our site – you and all of our users will remain free to shop safely!

For support on any subject related to the GDPR, including how to access, verify, update and remove your personal information, please email us at servizio.clienti@maplefarm.it.

Account deletion

It is possible to request the definitive cancellation of your account, of the related personal data, delivery address, destination address and order history, by sending an email to servizio.clienti@maplefarm.it.

Once the cancellation has been made, it will no longer be possible to carry out any restoration.

Types of data collected

Among the Personal Data collected by this Site, either independently or through third parties, there are: Cookies, Usage data, Name, Telephone, E-Mail, Request.

Other Personal Data collected may be indicated in other sections of this privacy policy or through information texts displayed together with the collection of the Data.
Personal Data may be entered voluntarily by the User, or collected automatically when using this Application.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless otherwise specified, has the purpose of identifying the User and recording their preferences for purposes. strictly related to the provision of the service requested by the User.
Failure by the User to provide certain Personal Data may prevent this Application from providing its services.

The User assumes responsibility for the Personal Data of third parties published or shared through this Application and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

 

Method and place of processing of the collected data

METHOD OF TREATMENT

The Data Controller processes the Personal Data of Users by adopting appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, categories of employees involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of third party technical services, postal couriers) may have access to the Data. hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

 

PLACE

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved in the processing are located. For further information, please contact the Data Controller.

TIMES

he Data is processed for the time necessary to perform the service requested by the User, or required by the purposes described in this document, and the User can always request the interruption of the processing or the deletion of the Data.

 

PURPOSE OF THE PROCESSING OF COLLECTED DATA

The User Data is collected to allow the Owner to provide its services, as well as for the following purposes: Statistics and Contacting the User.

The types of Personal Data used for each purpose are indicated in the specific sections of this document.

 

DETAILS ON THE PROCESSING OF PERSONAL DATA

Personal Data is collected for the following purposes and using the following services:

 

CONTACT THE USER

Contact form (This Application)

By filling in the contact form with their data, the User consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.

Personal data collected: Name, Telephone, E-Mail, Request.

Mailing List or Newsletter (This Application)

By registering with the mailing list or newsletter, the User’s email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Application may be sent. The User’s email address could also be added to this list as a result of registering with this Application or after making a purchase.

Personal data collected: Email.

 

ADDRESS MANAGEMENT AND SENDING OF EMAIL MESSAGES

These services allow you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
These services may also allow the collection of data relating to the date and time the messages are displayed by the User, as well as to the User’s interaction with them, such as information on clicks on links inserted in messages.

MailChimp (MailChimp)

MailChimp is an address management and email message sending service.

Personal data collected: Email.

Terms of Service

 

STATISTICS

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the advertisements of its own advertising network.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy – Opt Out

 

PAYMENT MANAGEMENT

The payment management services allow this Application to process payments by credit card, bank transfer or other tools. The data used for payment are acquired directly by the requested payment service manager without being processed in any way by this Application.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.

WordPress & Woocommerce

Technical Cookies.

The following cookies conveyed on the Site belong to this type:

PHPSESSID: this is a session cookie that has the sole purpose of verifying whether or not the User has authenticated himself on the Site.

Woocommerce Cookies: this is a session cookie used to track the items in the cart. Three different WooCommerce cookies are used:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The first two cookies contain information on the entire cart and help WooCommerce to know when the information in the cart changes. The last cookie contains a unique code for each User, so that it is possible to find the cart information from a database created for each User. No personal information is stored in these cookies.

 

 

DISPLAY OF CONTENT FROM EXTERNAL PLATFORMS

These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them.
In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.

Google Fonts (Google Inc.)

Google Fonts is a font style visualization service managed by Google Inc. that allows this application to integrate such content within its pages.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy

Widget Google Maps (Google Inc.)

Google Maps is a map viewing service managed by Google Inc. that allows this application to integrate such content within its pages.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy

 

Google Adwords Remarketing

Google Adwords Remarketing is a service provided by Google Inc. that uses cookies to study and improve advertising, with remarketing actions, in order to send the User messages in line with their interests.

Remarketing helps to reach Users who have visited the Site.

For more information, see the page: https://policies.google.com/privacy

Google AdWords with conversion tracking

Google AdWords Conversion Tracking is an analytics service provided by Google Inc. that shows what happens after a customer clicks on your ads.

For more information, see the page: https://policies.google.com/privacy

Active Campaign
Active Campaign is a service provided by Active Campaign for sending newsletters and emails

For more information, see the page:

Facebook Custom Audience
Facebook Custom Audience is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.

For more information, see the page: https://www.facebook.com/about/privacy

Facebook Remarketing

Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.

For more information, see the page: https://www.facebook.com/about/privacy

 

INTERACTION WITH SOCIAL NETWORKS AND EXTERNAL PLATFORMS

These services allow interaction with social networks or other external platforms directly from the pages of this Application.
The interactions and information acquired by this Application are in any case subject to the User’s privacy settings relating to each social network.
In the event that an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.

Like button and Facebook social widgets (Facebook, Inc.)

The “Like” button and Facebook social widgets are interaction services with the Facebook social network, provided by Facebook, Inc.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy

 

SALE OF GOODS AND SERVICES ONLINE

The Personal Data collected are used for the provision of services to the User or for the sale of products, including payment and possible delivery. The Personal Data collected to complete the payment may be those relating to the credit card, the current account used for the transfer or other payment instruments provided. The payment data collected by this application depend on the payment system used.

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Further information on the treatment

DEFENSE IN JUDGMENT

The User’s Personal Data may be used for defense by the Owner in court or in the stages leading to its eventual establishment, from abuses in the use of the same or related services by the User.
The User declares to be aware that the Data Controller may be required to disclose the Data at the request of the public authorities.

 

SPECIFIC INFORMATION

At the request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific services, or the collection and processing of Personal Data.

 

SYSTEM LOG AND MAINTENANCE

For needs related to operation and maintenance, this Application and any third party services used by it may collect system logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.

 

INFORMATION NOT CONTAINED IN THIS POLICY

More information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact information.

 

EXERCISE OF RIGHTS BY USERS

The subjects to whom the Personal Data refer have the right at any time to obtain confirmation of the existence or otherwise of the same from the Data Controller, to know its content and origin, to verify its accuracy or request its integration. , cancellation, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to the Data Controller.

This Application does not support “Do Not Track” requests. To find out if any third-party services used support them, consult their privacy policies.

 

CHANGES TO THIS PRIVACY POLICY

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Therefore, please consult this page often, referring to the date of the last modification indicated at the bottom. In the event of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Application and may request the Data Controller to remove their Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to the Personal Data collected up to that time.
Information on this privacy policy

The Data Controller is responsible for this privacy policy.

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Definitions and legal references

Personal Data (or Data)

Any information relating to a natural person, identified or identifiable, even indirectly, by reference to any other information, including a personal identification number, constitutes personal data.
Usage Data

These are personal data collected automatically by the Application (or by third-party applications that it uses), including: the IP addresses or domain names of the computers used by the User who connects to the Application, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.
User

The individual who uses this Application, which must coincide with or be authorized by the interested party and whose Personal Data are being processed.
Interested

The natural or legal person to whom the Personal Data refers.
Data Processor (or Manager)

The natural person, legal person, public administration and any other body, association or organization appointed by the Data Controller to process Personal Data, in accordance with the provisions of this privacy policy.
Data Controller (or Owner)

The natural person, legal person, public administration and any other body, association or organization which is responsible, even jointly with another owner, for decisions regarding the purposes, methods of processing personal data and the tools used, including the profile of the security, in relation to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.
This Application

The hardware or software tool through which the Personal Data of Users are collected.
Cookies

Small portion of data stored within the User’s device.
Legal references

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of the Directive n. 95/46 / EC, as well as the provisions of Directive 2002/58 / EC, as updated by Directive 2009/136 / EC, on the subject of Cookies.

This privacy statement only concerns this Application.