Terms and Conditions

Users who use the services offered by MapleFarm declare that they know and accept these general terms and conditions.

Owner of MapleFarm and related Services

Alpes S.r.l.

Via Stelvio, 234
23017 Morbegno (SO)
P.I. 00947280145


About maplefarmsyrup
maplefarmsyrup.com is an e-commerce site owned by the company Alpes S.r.l.


Content provided by the User

Users are responsible for their own and third-party content that they share on MapleFarm, by uploading them, inserting content or in any other way. Users release the Owner from any liability in relation to the unlawful dissemination of third party content or the use of MapleFarm, in ways that are contrary to the law.

The Owner does not carry out any type of moderation of the content published by the User or by third parties, but undertakes to intervene in the face of reports from Users or orders issued by public authorities in relation to content deemed offensive or illegal.


Rights on content provided by Users

The only rights granted to the Owner in relation to the content provided by Users are those necessary for the operation and maintenance of MapleFarm.


Content Provided by Third Parties

The Owner does not make any preventive moderation on the contents or links provided by third parties shown on MapleFarm. The Owner is not responsible for such contents and their accessibility.



In order to use the service or part of it, registration is required by the User by providing, in a truthful and complete manner, all the data requested in the relevant registration form and fully accepting the Privacy Policy and these general conditions. The User has the duty to keep their login credentials.



Purchase procedure

Each order sent by the User constitutes an offer to purchase the products. Orders are subject to availability and the owner’s discretionary acceptance.

To complete the online purchase procedure, the User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract takes place when the Order Confirmation is sent by the Owner to the email address provided by the User.

The Owner reserves the right not to confirm an order, informing the User within 5 working days of placing the order, at the email address associated with his purchase, of any unavailability of one or more of the products purchased. In this case, the Owner will refund the price of the products and, if all the products purchased are not available, the shipping costs incurred by the User.

Users are required to register on MapleFarm by providing their personal data and shipping address. Shipping costs are not included. The prices are indicated in Euros and include VAT. MapleFarm may have different offers throughout the year.


Terms of payment

The payment methods available to Users are described in the relevant pages of the site.

MapleFarm uses third-party tools for processing payments and does not in any way come into contact with payment data – such as those relating to credit cards – provided by the User.



For each order placed, if the Users have made an express request, in the order notes contained in the order submission form and have provided the necessary data (valid VAT number or CF) when registering their Account, the The owner issues an invoice for the material sent, sending it by e-mail to the User who holds the order. For the details given at the time of issuing the invoice, the information provided by the User at the time of order processing is valid. In fact, no change in the invoice will be possible at a later time after it has been issued.


Availability of products

The prices, descriptions and availability of the products displayed are subject to change without notice. The photos inserted are adapted in relation to the display tool and for this reason they are merely indicative of the appearance and size of the products, as they may partially differ from the images presented.

Even after sending the Order Confirmation email, in the event of unavailability of some products due to non-supply by the producers and / or suppliers of the Owner or other causes not foreseeable at the time of the conclusion of the order, the Owner will reimburse the User for the price of the ordered and unavailable products.


Execution of the Order

The Order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.



Delivery of orders is handled by Amazon.
Deliveries are made during the usual working hours of the couriers in charge, to the address indicated by the User and in the manner specified in the order summary.

Upon delivery of the goods by the courier, the User is required to check that the packaging of the packages is intact in all its parts, not damaged or compromised by atmospheric events or otherwise altered. Upon delivery, the User is also required to check the packaging by specifying any anomalies in the delivery form. If the User finds any obvious damage to the packaging and / or the products contained therein or the mismatch in the number of packages, he must immediately contest them, making a written reservation of control (specifying the reason for the reservation, eg “laundry package” , “Crushed packaging”, etc.) on the courier’s proof of delivery or promptly inform the Owner. Once the delivery note has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Owner.

In the absence of the Customer at the address indicated by the User at the time of the order, the Courier will make another delivery attempt at the same address; in case of impossibility of delivery even on the second attempt, the products will be returned to the Owner, who, depending on the User’s will, will reimburse the price of the products (but not the shipping cost), or will make arrangements for the new fulfillment and related additional shipping costs. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage to the products after delivery to the carrier or for delays in delivery attributable to it. Unless otherwise indicated, MapleFarm can process orders within the European Community.


Right of withdrawal

In case of purchase of products on MapleFarm, the User has the right to withdraw without stating the reasons within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the products. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by writing to servizio.clienti@maplefarm.it

The User is required to return the products to the Owner within 7 days from the day on which he communicated the withdrawal from this contract. The costs of returning the goods will be borne by the User.

The owner reserves the right to verify the integrity of the returned products and to proceed with the refund only after successful verification.

The holder will reimburse the amount of the returned products including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered).
These refunds will be made using the same payment method used by the User for the purchase. Where this is not possible, the User may agree on a different refund method. In any case, the User will not have to incur any costs as a result of this refund.


Limitations on the right of withdrawal on products

Damaged or used products, even if only partially, are not replaced or reimbursed.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly (such as fresh food products), are sealed and not suitable for being returned for hygienic reasons or are related to health protection and have been opened after delivery.

In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other household goods for current consumption supplied to the User’s home, at his place. of residence or place of work, by regular distributors.


Withdrawal and Termination of User Accounts

Registered Users can deactivate their Accounts, request their cancellation or stop using the Service at any time, by contacting the Owner directly.

The Owner, in case of violation of these Terms, reserves the right to suspend or close the User’s Account at any time and without notice.

The Owner reserves the unquestionable right to inhibit at any time and without notice the access to MapleFarm, in full or limited to certain features, of the User Accounts for which payment irregularities, non-payment, damage to the image have been detected. means of the internet, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unfinished order attempts, cyber attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the Owner.


The Service is provided “as is”

The Service is provided by the Owner “as is”, without any express or implied guarantee as to its accuracy or availability.

Service interruption

The Owner reserves the right to add, remove features or features or suspend or completely interrupt the provision of the Service, both temporarily and definitively. In the event of a definitive interruption, the Data Controller will act as possible to allow Users to collect their information hosted by the Data Controller.


Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of MapleFarm and its Services without the Owner’s express permission, granted either directly or through a specific resale program.



The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners and employees), from any obligation or liability, including any legal costs incurred to defend themselves. in court, which should arise in the face of damages caused to other Users or third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.

Permitted use

Users cannot:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on maplefarmsyrup or any portion of it;
  • circumvent the computer systems used by maplefarmsyrup or its licensors to protect the content accessible through it;
  • copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by maplefarmsyrup;
  • use any robot, spider, site search / retrieval application, or any other automated device, process or means to access, retrieve, scrape or index any portion of maplefarmsyrup or its contents;
  • rent, license or sublicense maplefarmsyrup;
  • defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • disseminate or post illegal, obscene, illegitimate, defamatory or inappropriate content;
  • use maplefarmsyrup in any other improper way that violates these Terms.
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