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Privacy policy

This Application collects some Personal Data of its Users.

Data controller

Via Stelvio 234 – 23017 Morbegno (SO) – Italy
VAT NUMBER 00947280145

Tel. 0342 610102
Fax. 0342 612945

GDPR Compliance

The General Data Protection Regulation (GDPR) takes effect on May 25, 2018. The GDPR is a standardized user data protection framework that operates across Europe and imposes obligations on companies such as Alpes Srl, owner of the MapleFarm brand, that handle people’s personal data in the European Economic Area.

This page briefly explains what Alpes Srl is doing to work with GDPR compliance.

  • First, we are improving our transparency by updating our Privacy Policy to identify what information we collect about our users, how we use that information, and its security. If you continue to purchase on MapleFarm after introducing these updates, it means that you accept this new norm.
  • Second, we recognize that it is important for you to control your information, so we invest in features that will help you easily manage and access some of your information within our site.
  • Third, because we use some third-party vendors (e.g., Google Analytics and WordPress), we are reviewing and negotiating these contracts to ensure that they comply with applicable laws, including GDPR. Where changes to these agreements are needed, we are entering into data processing agreements with our vendors.
  • Fourth, we recognize that data protection concerns us, so we are improving internal controls over employee access to data and data security incidents.

None of these steps can impact the way you shop on our site-you and all of our users will remain free to shop safely!

For support on any GDPR-related topics, including how to access, verify, update, and remove your personal information, please email us at

Account deletion

It is possible to request permanent deletion of your account, related personal information, delivery address, destination address and order history by sending an email to

Once the deletion has been made, no restoration will be possible.

Types of Data Collected

Among the Personal Data collected by this Site, either independently or through third parties, are: Cookie, Usage Data, Name, Phone, E-Mail, Request.

Other Personal Data collected may be indicated in other sections of this privacy policy or through informational text displayed at the same time as the Data is collected.
Personal Data may be entered voluntarily by the User, or collected automatically during the use of this Application.
The possible use of Cookies – or other tracking tools – by this Application or the owners of third party services used by this Application, where not otherwise specified, has the purpose of identifying the User and recording their preferences for purposes strictly related to the provision of the service requested by the User.
Failure by the User to provide certain Personal Data may prevent this Application from providing its services.

The User assumes responsibility for third party Personal Data posted or shared through this Application and warrants that he or she has the right to disclose or disseminate it, releasing the Owner from any liability to third parties.

Method and place of processing of collected Data


The Data Controller processes Users’ Personal Data by taking appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out by means of computer and/or telematic tools, with organizational methods and logics strictly related to the indicated purposes. In addition to the Data Controller, in some cases, categories of appointees involved in the organization of the site (administrative, sales, marketing, legal, system administrators) or external parties (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller may have access to the Data. An up-to-date list of Data Processors can always be obtained from the Data Controller.


The Data are processed at the operational offices of the Data Controller and at any other place where the parties involved in the processing are located. For more information, contact the Holder.


The Data are processed for the time necessary to perform the service requested by the User, or required by the purposes described in this document, and the User may always request the interruption of the Processing or the deletion of the Data.


User Data is collected to enable the Owner to provide its services, as well as for the following purposes: Statistics and Contacting the User.
The types of Personal Data used for each purpose are indicated in the specific sections of this document.


Personal Data are collected for the following purposes and using the following services:

Contact Form (This Application)
By filling out the contact form with your Data, you consent to their use to respond to requests for information, quotes, or any other nature indicated by the header of the form.
Personal data collected: Name, Phone, E-Mail, Request.

Mailing List or Newsletter (This Application)
By registering for the mailing list or newsletter, the User’s email address is automatically added to a list of contacts to whom email messages containing information, including information of a commercial and promotional nature, relating to this Application may be sent. The User’s email address may also be added to this list as a result of registering for this Application or after making a purchase.
Personal data collected: Email.


These services allow you to manage a database of email contacts, telephone contacts, or contacts of any other kind used to communicate with the User.
These services may also allow for the collection of data related to the date and time of the User’s viewing of messages, as well as the User’s interaction with them, such as information about clicks on links embedded in the messages.

MailChimp (MailChimp)

MailChimp is an address management and email messaging service.
Personal data collected: Email.
Terms of Service


The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to track User behavior.
Google Analytics (Google)

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize ads in its ad network.

Personal data collected: Cookies and Usage data.

Place of processing : USA –
Privacy Policy
– Opt Out


Payment processing services allow this Application to process payments by credit card, wire transfer, or other means. The data used for payment is acquired directly from the operator of the requested payment service without being processed in any way by this Application.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.

PayPal (Paypal)

PayPal is a payment service provided by PayPal Inc. that allows Users to make online payments using their PayPal credentials.

Personal Data Collected: Various types of Data as specified by the privacy policy of the service.

Privacy Policy

WordPress & Woocommerce

Technical Cookies.

The following cookies conveyed on the Site belong to this type:

PHPSESSID: this is a session cookie whose sole purpose is to verify whether or not the User has authenticated on the Site.

Woocommerce Cookies: this is a session cookie used to track items in the shopping cart. Three different WooCommerce cookies are used:


The first two cookies contain information about the entire shopping cart and help WooCommerce know when the information in the cart changes. The last cookie contains a unique code for each User, so that shopping cart information can be retrieved from a database created for each User. No personally identifiable information is stored in these cookies.


These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them.
In case such a service is installed, it is possible that, even in case Users do not use the service, it will collect traffic data related to the pages where it is installed.

Google Fonts (Google Inc.)

Google Fonts is a font style display service operated by Google Inc. which allows this Application to integrate such content within its pages.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy

Google Maps Widget (Google Inc.)

Google Maps is a map display service operated by Google Inc. which allows this Application to integrate such content within its pages.

Personal data collected: Cookies and Usage data.

Place of processing: USA – Privacy Policy

Google Adwords Remarketing

Google Adwords Remarketing is a service provided by Google Inc. which uses cookies to study and improve advertising, with remarketing actions, in order to send the User messages in line with their interests.

Remarketing helps reach Users who have visited the Site.

For more information, see:

Google AdWords with conversion tracking

Google AdWords conversion tracking is a statistics service provided by Google Inc. which shows what happens after a customer clicks on your ads.

For more information, see:

Active Campaign
Active Campaign is a service provided by Active Campaign for sending newsletters and emails

For more information, see the page:

Facebook Custom Audience
Facebook Custom Audience is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. linking the activity of this Site with the Facebook advertising network.

For more information, see:

Facebook Remarketing

Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. linking the activity of this Site with the Facebook advertising network.

For more information, see:


These services allow for interactions with social networks, or other external platforms, directly from the pages of this Application.
Interactions and information captured by this Application are in each case subject to the User’s privacy settings related to each social network.
In the event that a social network interaction service is installed, it is possible that, even if Users do not use the service, it will collect traffic data related to the pages where it is installed.

Facebook’s Like button and social widgets (Facebook, Inc.).

The Facebook “Like” button and social widgets are Facebook social network interaction services provided by Facebook, Inc.

Personal data collected: Cookies and Usage data.

Place of processing : USA –
Privacy Policy


The Personal Data collected is used for the provision of services to the User or the sale of products, including payment and possible delivery. The Personal Data collected to finalize the payment may be those related to the credit card, bank account used for the transfer, or other payment instruments provided. The Payment Data collected by this Application depends on the payment system used.

More information about the treatment


The User’s Personal Data may be used for the defense by the Owner in court or in the preparatory stages of its possible establishment, from abuse in the use of the same or related services by the User.
The User declares that he/she is aware that the Data Controller may be required to disclose Data at the request of public authorities.


Upon the User’s request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual disclosures regarding specific services, or the collection and processing of Personal Data.


For operation and maintenance purposes, this Application and any third-party services it uses may collect System Logs, which are files that record interactions and may also contain Personal Data, such as the User IP address.


More information in relation to the processing of Personal Data can be requested at any time from the Data Controller using the contact information.


The subjects to whom the Personal Data refer have the right at any time to obtain confirmation of the existence or non-existence of the same at the Data Controller, to know its content and origin, to verify its accuracy or request its integration, deletion, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, their processing. Requests should be addressed to the Data Controller.

This Application does not support “Do Not Track” requests. To find out if any third-party services you use support them, see their privacy policies.


The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Therefore, please consult this page often, taking the date of last modification shown at the bottom as a reference. In case of non-acceptance of the changes made to this privacy policy, the User must cease using this Application and may request the Data Controller to remove his/her Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to Personal Data collected up to that point.
About this privacy policy

The Data Controller is responsible for this privacy policy.

Definitions and legal references

Personal Data (or Data)

Personal data is any information relating to a natural person who is identified or identifiable, even indirectly, by reference to any other information, including a personal identification number.
Usage Data

These are the personal data collected automatically by the Application (or by the third-party applications that it uses), including: the IP addresses or domain names of the computers used by the User who connects to the Application, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc..) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (e.g. the length of time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters relating to the User’s operating system and computer environment.

The individual using this Application, who must coincide with or be authorized by the Data Subject and whose Personal Data is being processed.

The natural or legal person to whom the Personal Data refers.
Data Processor (or Manager)

The natural person, legal entity, public administration and any other entity, association or body entrusted by the Controller with the processing of Personal Data, in accordance with the provisions of this privacy policy.
Data Controller (or Owner)

The natural person, legal entity, public administration and any other entity, association or body which is responsible, even jointly with another owner, for decisions regarding the purposes, methods of processing of personal data and the tools used, including the security profile, in relation to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.
This Application

The hardware or software tool by which Users’ Personal Data are collected.

Small portion of data stored within the User’s device.
Legal references

Notice to European Users: this privacy policy is prepared in fulfillment of the obligations under Art. 10 of Directive No. 95/46/EC, as well as the provisions of Directive 2002/58/EC, as updated by Directive 2009/136/EC, regarding Cookies.

This privacy policy covers this Application only.